Right to Cancel and Return Purchases
You have the right to cancel your order made online within a ‘cooling off’ period of 14 days from the day after you receive the goods. This right applies to all items except:
- Sealed items where the seal or cellophane has been broken
- Personalised or bespoke items.
If you wish to cancel your order and return your purchase, please email us with your order details. As we do not include packing slips with orders by default, we cannot offer a refund if items are returned to us without prior notification because your order will not be identifiable.
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Cancellations Prior or After Despatch
Once confirmed, it may not be possible to prevent an order from despatch. Similarly once despatched we are unable to stop delivery or cancel the order. If you wish to cancel your order, please contact us.
Items Which Are Damaged in Transit, Defective Or Incorrect
If you take delivery of a package from us and the goods being delivered to you have been damaged in transit, or are defective, not as described, not of satisfactory quality, not fit for purpose, or are not per a sample, we will at your option either exchange or repair these items without charge to you, or provide you with a full refund, if the fault is notified to us within 30 days of you receiving the product. Beyond 30 days, we will provide you with either an exchange or repair in accordance with the Consumer Rights Act 2015. We will check the items on their return, and we may request proof of purchase and/or photos of the damage and packaging in order to enable us to investigate the matter.
Please note no refunds can be given where delivery has been refused. We often do not receive parcels back in this circumstance, and as delivery has been successfully attempted, we cannot claim against this from the courier.