Delivery Information



Processing time

We aim to dispatch all orders within three working days (this does not include weekends and bank holidays).

 

Delivery Times

Letterbox gifts are delivered using Royal Mail, so unless selecting 'Special Delivery' we cannot guarantee a precise delivery date for these gifts. However, in our experience, 90% of orders are delivered on time.

Please note that Standard postage is not a trackable Royal Mail service, so we will be unable to provide tracking information.

You can, however, upgrade to tracked postage at checkout.


Delivery option Total delivery time (including processing time) Order value Fee
Standard 2nd class, untracked 6 - 8 business days Up to £25 £2.95
Over £25 FREE
Standard 1st class, untracked 4 - 5 business days Up to £25 £4.95
Over £25 £3.95
Special delivery, tracked* 3 - 4 business days Any £8.00


*We prioritise these orders for processing, but note that all orders are subject to processing times of up to three business days. 

All delivery estimates are guidelines only. Please note that if your parcel does not arrive, there is a 'benefit of the doubt' window of 10 business days after due date that must be completed before claims for lost parcels can be made, and refunds or replacements issued.

 

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. Monty&Ridge are not responsible for delays due to customs.

 

International postage

We ship overseas on request. Please contact us for further details.