Delivery times include processing time of up to two working days (this does not include weekends and bank holidays).
|Delivery option||Total delivery time (including processing time)||Fee|
|Standard||4 - 5 business days||£4.95|
|Express||2 - 3 business days||£6.95|
|In Time For Christmas*||Typically, we will deliver between the 4th and 21st December.||£5.95|
*We will attempt Delivery once as part of our Guaranteed Christmas Delivery.
Wish Bracelets and Letterbox Gifts are sent using Royal Mail. This is not a track-able service, so we will be unable to provide tracking information.
All delivery estimates are guidelines only. Please note that if your parcel does not arrive, there is a 'benefit of the doubt' window of 10 business days after due date that must be waited out before claims for lost parcels can be made, and refunds or replacements issued.
No deliveries will be made on Bank Holidays.
Fresh Food can only be delivered to mainland UK locations on a Tuesday through to Saturday (no Monday or Sunday deliveries) as we cannot guarantee to our satisfaction that they will remain chilled during transit over the weekend. Please ensure that the recipient is available to receive their gift as we cannot be responsible for these products if we are unable to complete first time delivery. All hampers containing fresh food must be signed for upon delivery. We are unable to offer product or delivery refunds for failed fresh food deliveries that are due to the recipient not being at home or due to us having been provided with an incorrect delivery address. All fresh food needs to be opened and refrigerated upon immediate receipt of delivery to ensure that the contents remain safe to consume.
If you order a number of items for delivery to the same address, they may be despatched separately and we cannot guarantee delivery on the same day unless specific date delivery is selected. We make every effort to despatch items on time. If the items are not delivered within the time period that we specify in the Confirmation Email, please contact us quoting the order reference contained in your Order Confirmation Email.
Letterbox Gifts are delivered using Royal Mail, so when selecting a delivery date we cannot guarantee a precise delivery date for these gifts. However, in our experience, 90% of orders are delivered on time.
We regret that deliveries outside England, Scotland, Wales and Northern Ireland cannot be achieved at present, due to changes in legislation following Brexit.
Items for delivery outside the UK may be subject to import duties, taxes and fees. These are levied once the items reach the specified destination. You are responsible for import duties, taxes and fees incurred on your purchases. We cannot guarantee that your goods will arrive in the same condition that they were dispatched should they be subject to inspection.
Do you always deliver hampers on time?
We do our utmost to deliver every hamper on time, but sometimes circumstances mean we cannot meet our usual high standards. This could be for a number of reasons, including address accuracy, mis-sorting at delivery hubs and, of course, occasionally adverse weather conditions.
Please do keep in mind that if our fulfilment times have been met, the delivery slot is in the hands of the carrier and we will not be able to offer a refund on a custom product simply because the estimated delivery slot has been missed.
We advise all customers to be aware of possible delays, and to order in advance if you wish the hamper to arrive by a certain date.
Delivery of fresh food
Fresh Food can only be delivered to mainland UK locations on a Tuesday through to Saturday (no Monday or Sunday deliveries) as we cannot guarantee to our satisfaction that they will remain cold whilst in transit over a weekend.
Fresh food hampers must be signed for upon delivery. Please ensure that your recipient will be available to receive the goods on the chosen delivery date, as we cannot guarantee that these products will still be fit for consumption if we are unable to complete first time delivery. All fresh food needs to be opened and refrigerated immediately to ensure that the contents remain safe to consume.
We do not send fresh food items to Highlands, Islands or Overseas addresses as we cannot guarantee to our satisfaction that they will remain cold during the longer travel times.
We are unable to offer product or delivery refunds for failed fresh food deliveries that are due to the recipient not being at home or due to us having been provided with an incorrect delivery address.
How can I check my order has been despatched?
If you ordered via our website and created an account, you can simply log into ‘My Account’ on our website to view your order status. We will also send you an email on the day that the parcel leaves us to confirm despatch.
How can I track my hamper delivery?
If you placed your order online you can track your order by logging in and clicking ‘My Orders’. Please note that Letterbox Gift delivery is not a trackable Royal Mail service, so we will be unable to provide tracking information.
What happens if my recipient isn't in when delivery is attempted?
If the recipient is not present to receive a parcel, the carrier will leave a card with contact details so that redelivery or collection can be arranged at a convenient time, or they may arrange automatic redelivery. If the carrier doesn’t receive a response to the card, and no further delivery attempt is successful, they will return the gift to us after 4-5 working days or may continue to try to redeliver.
Unfortunately, we are unable to pass on door codes to the carriers. If your recipient address is located at a property where a code is required, we suggest you arrange for either the recipient to be in on the day of delivery, or send to an alternative address.
Please note we cannot deliver to PO boxes or BFPO addresses.
Couriers are only instructed to deliver to the given address, not a specific individual. If your recipient is in hospital, a workplace or another similar location, please check with them about delivery logistics before placing an order.
Will the carrier leave the hamper in a safe place if the recipient isn't there?
Although we prefer all our hampers to be signed for upon receipt, during busy periods we do instruct our delivery companies to leave parcels in a safe and dry location and put a card through the door to say where the parcel has been left if the recipient is not available to receive it. We consider this to be in the best interests of the recipient.
I put the wrong delivery address, can I change this?
Once your order has been placed it may be possible to alter the delivery address, as long as it hasn't already been shipped. Please get in touch as soon as possible after placing the order. If it has already been shipped, we will not be able to amend the delivery address.
The carrier is only responsible for delivering to the address that you have provided (or an immediate neighbour if no one is at home). We regret that where the goods have been correctly delivered we cannot accept responsibility if the intended recipient has moved, or lives elsewhere, and the actual receiver refuses or fails to return the item(s).
Can I arrange for the hamper to be redelivered to a different address?
Yes. If, after a failed delivery, you need the parcel to be redelivered to a different address then we can arrange this with the carrier. Please note that this will incur an extra charge. Please contact us as soon as possible if you would like to change the delivery address.
What if my goods have been damaged in transit?
If your recipient receives a hamper that has been damaged in transit we guarantee to replace the goods as long as we are informed within 48 hours of delivery.
If the damaged goods are refused by the recipient the carrier will automatically return them to us.
If the damage is not immediately evident the recipient should retain the goods for inspection and returned at our expense if necessary
What if my goods have been lost in transit?
We will replace goods lost in transit provided that we are notified within 28 days of the due delivery date.