Ordering FAQs

We recommend that you have the below information ready before placing your order:

  1. Quantity of each hamper or gift
  2. Required delivery dates
  3. Full name and address (including postcode) of all recipients
  4. The gift message you wish to include in each hamper
  5. Your payment card details or administration rights to send a BACS transfer

You can include a personal gift message of up to 150 characters including spaces. This will be handwritten on a card and included in the box.

No invoices are included with the hampers. All order confirmations and receipts are instead emailed directly to you.

Yes. Our hampers are extremely popular at Christmas and all year round as employee incentives, compensation gifts, brand promotions and loyalty scheme gifts. Please see our corporate gifting pages for more information.

Yes, we have been creating and supplying bespoke hampers for both large and small businesses for many years.

Many of our customers, especially our corporate customers, send their orders through to us via email. If your order contains lots of different pre-made hampers and delivery addresses, you may find it easier to complete our bulk hamper spreadsheet and send it to us when you’re ready. Please contact us for a copy.

You will find a personal greeting message (if your sender opted to write one) on the gift card included in the box.

We operate a ‘No Quibble’ policy for cancellation to allow you a cooling off period after placing your order. If you would like to cancel your order you can contact our sales team and they will be able to action the cancellation. For full details on our cancellation policy, please see our terms and conditions.

Allergens for each product are in a PDF available on each product page.

We aim to keep our website as up-to-date as possible but we reserve the right to make changes to descriptions, contents, prices, delivery methods, add or delete products at any time.

All information included is correct as at the time that our brochures go to press but please be aware that in the event that a substitution is made, the nutritional and allergen summaries which accompany each hamper on our website may not reflect the true contents of the gift. If you have any concerns in relation to allergens or any other dietary requirements, please contact us prior to purchase.

Many of our gifts contain alcohol, so the minimum age to order these types of gifts is 18 years of age. It is an offence to purchase or attempt to purchase alcoholic liquor under the Licensing Act 2003 if you are under the age of 18. The minimum age of the recipient must also be 18 years old. Our couriers are instructed to request ID from a recipient upon delivery.

All products are fully itemised and fairly described. However, in the event of supply difficulties, we reserve the right to substitute any items with replacements of equal or higher quality and value that may or may not be listed in the contents section of the product descriptions. For special dietary hampers, suitable substitutions will be made.

All orders are subject to availability. If a product is out of stock or has been oversold we will attempt to contact the purchaser as soon as possible to agree an alternative product choice. We will do our utmost to meet the delivery date chosen but reserve the right to miss the date if we are unable to contact the purchaser to agree a replacement product.

We may also issue a refund for the product. This applies to items within Hampers, Gift Boxes and mixed orders.

If you have made a mistake, such as entering the wrong delivery address, please contact us as soon as possible. We may be able to amend order details if contacted immediately. Please note that no changes can made if the parcel has already been dispatched.