Terms and Conditions

The Contract Between Us

Your orders are an offer to purchase goods from us. We will confirm receipt and acceptance of your order by sending you an email summarising the details of your order - this is the point at which we accept your order and the contract is formed (subject to these Terms & Conditions). If we cannot accept your order, we will notify you.

Product Description and Specifications

We have made every effort to ensure that the goods displayed on this website and in our brochures conform to the descriptions and photographs. The colours, specifications, dimensions and descriptions of items on the website and brochures are quoted as accurately as possible, but please note that all images are for illustration purposes only. The colours you see will depend on the resolution of your monitor and we cannot therefore guarantee that your monitor's display of any colour will always reflect accurately the colour of the item delivered. We reserve the right from time to time to vary the dimensions, specifications, descriptions and quantities of items displayed on our website without prior notice.

Please be aware that our gift boxes are intended to fit through the letter box and, as such, are not shipped in additional packaging other than the MONTY&RIDGE boxes pictured. The shipping label will be attached to the outside of the gift box. 

Substitution Items

We may substitute an item of equal or greater value than the original item listed, or issue a refund for the product. This applies to items within Hampers, Gift Boxes and mixed orders. 

Gift Messages

A personal handwritten gift message of up to 150 characters can be included with all orders. Please note that 'special' characters, clip art images, emoticons, etc. are not recognised. Please decide on your message before placing an order as an amendment after the order has been placed may not be possible. The gift message will be tucked inside the tissue paper of your gift.

Prices

Products are displayed with prices in GBP sterling at the time of your order. Prices displayed on the website include Value Added Tax which will be applied at the current rate where applicable. Prices may be subject to variation without notice. If there is a pricing error on our website, we will contact you as soon as possible. You will have the option of reconfirming your order at the revised price or cancelling your order and receiving a refund. If we are unable to reach you, your order for the incorrectly priced item will be cancelled, and we are not obliged to honour such orders.

Payment

All payments for goods must be made when the order is placed. We will not reserve or despatch goods before payment is received. Our website uses high-level SSL encryption technology. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously.

Delivery to United Kingdom Addresses

For full information of our delivery services and charges, please consult the Delivery Information page on our website. If you order a number of items for delivery to the same address, they may be despatched separately and we cannot guarantee delivery on the same day unless specific date delivery is selected. We make every effort to despatch items on time. If the items are not delivered within the time period that we specify in the Confirmation Email, please contact us quoting the order reference contained in your Order Confirmation Email.

If delivery fails or the delivery is refused by the recipient (e.g. an unwanted gift), refunds will not be available in these circumstances. Any additional delivery charges incurred due to errors by you upon ordering may be passed on to you.

Delivery times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland UK and subject to any delays resulting from postal delays or force majeure (e.g. weather) for which we will not be responsible.

Customs Duties

Items for delivery outside the European Union may be subject to import duties, taxes and fees. These are levied once the items reach the specified destination. You are responsible for import duties, taxes and fees incurred on your purchases. We cannot guarantee that your goods will arrive in the same condition that they were dispatched should they be subject to inspection.

Cancellations Prior or After Despatch

Once confirmed, it may not be possible to prevent an order from despatch. Similarly once despatched we are unable to stop delivery or cancel the order. If you wish to cancel your order, please contact us.

Right to Cancel and Return Purchases

You have the right to cancel your order made online within a ‘cooling off’ period of 14 days from the day after you receive the goods. This right applies to all items except:

  • Sealed items where the seal or cellophane has been broken
  • Personalised or bespoke items

If you wish to cancel your order and return your purchase, please email us with your order details.

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Items Which Are Damaged in Transit, Defective Or Incorrect

If you take delivery of a package from us and the goods being delivered to you have been damaged in transit, or are defective, not as described, not of satisfactory quality, not fit for purpose, or are not per a sample, we will at your option either exchange or repair these items without charge to you, or provide you with a full refund, if the fault is notified to us within 30 days of you receiving the product. Beyond 30 days, we will provide you with either an exchange or repair in accordance with the Consumer Rights Act 2015. We will check the items on their return, and we may request proof of purchase and/or photos of the damage and packaging in order to enable us to investigate the matter.

Events Beyond Our Reasonable Control

We will not be responsible to you for any delay or failure to comply with our obligations under these Terms & Conditions if the delay or failure arises from any cause beyond our reasonable control.

Limitation of Liability

Save for death or personal injury caused by our negligence Monty & Ridge accepts no liability and shall not be responsible for any indirect, consequential, special, economic or exemplary losses or damages however they may arise, whether foreseeable or otherwise.

Alterations to this Website and General Terms and Conditions

We reserve the right at any time to make changes to these Terms & Conditions, Privacy & Cookie Policy and such other policies as we may notify you of. You will be subject to the policies and terms and conditions in force at the time you use the website or place an order from the website or other means. We may transfer our rights and obligations under these terms to another organisation. However you may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. If any of the terms and conditions forming the contract between us are deemed invalid, void or unenforceable for any reason, it will be deemed severable and not affect the validity and enforceability of the remaining terms and conditions.

Content & Intellectual Property Rights

Monty&Ridge owns (or holds the relevant licence to use) the intellectual property rights in this website, all imagery, descriptions, content and all products and packaging. You are only allowed to use content found on this website as expressly agreed by Monty&Ridge. Any reproduction or redistribution of our intellectual property may result in civil and criminal penalties.

In addition to these intellectual property rights, the content, defined as: graphics, photographs, image rights, sounds, music, audio or text are to the best of our knowledge accurate and complete, however we cannot promise it is error-free. Nor can we promise that the functions within the site i.e. html, content and functional aspects are error-free. This also relates to viruses and other harmful viruses; we always recommend that you should have an up-to-date and complete virus-checking software to protect yourself.

You agree that no joint venture, partnership, employment or agency relationship exists between yourself and Monty&Ridge. You will not express yourself as an employee, agent or representative of Monty&Ridge and we are not liable for any representation, act or omission on your part.

Privacy & Cookie Policy

Full details of the information that we collect about you, and how and why we use it are set out in our Privacy & Cookie Policy.

Waiver

If you breach these Terms & Conditions and we take no action, we shall not be deemed to have waived our rights to enforce the Terms & Conditions.

Governing Law and Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales and are under the non-exclusive jurisdiction of the English and Welsh courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or English and Welsh courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or English and Welsh courts.